Refund Policy
Effective date: September 12, 2026
Who Holds Mom is operated by Neuvant Creative LLC. Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders, which means Paddle handles payment, billing, tax, and refund processing for your purchase.
How refunds work
Refunds for Who Holds Mom purchases are governed by Paddle’s Refund Policy, which forms part of the Paddle Buyer Terms applicable to your transaction. Paddle determines and processes refund requests under those terms. Nothing here reduces rights you have under applicable consumer law.
How to request a refund
To request a refund, use the support link in your Paddle purchase receipt, or visit paddle.net and follow the refund-request process there. Paddle provides all customer service inquiries about billing and handles returns.
Guide access and product support
For questions about accessing the guide, your supporter invitation, or the course itself, contact support@whoholdsmom.com. We do not require you to disclose medical information to request assistance.
A completed full refund ends both the buyer’s and invited supporter’s access supplied by that purchase. Accounts are not automatically deleted, and access supplied by another valid purchase remains unaffected. Public help and care-navigation resources remain available. An open payment dispute may temporarily suspend the affected purchase’s access while the matter is resolved, without limiting your lawful dispute rights.
If this page conflicts with mandatory consumer law or Paddle’s applicable purchase/refund terms, those requirements control. The policies and rights applicable to your transaction cannot be reduced retroactively by a later website update.